South Yorkshire Wheels2Work Frequently Asked Questions

Click on the plus icon of each question to view the answer below. If you have additional questions that aren’t covered below, then please call us on 01302 247920, if you live in Doncaster or 0114 2859937, if you live in Barnsley, Rotherham or Sheffield.

We aim to contact you within 3 working days of receiving your Application. We will have some questions to run through when we contact you, and we may invite you to an interview so we can discuss your journey in detail. We aim to let you know whether you can loan a scooter within 2 days of calling or meeting you.

The quickest option is for you to complete the online Application form and then call us when you’ve submitted it.

There is a non-refundable admin fee of £50 to all customers. It costs £80 a month to hire a scooter unless you are only using the scooter to get to training or college and have no income from work, in which case we offer a discounted monthly charge of £60.

If the scooter is damaged or stolen when you are loaning it, you will need to pay a minimum of £350 insurance excess.

We will assess your journey and either loan you a 50cc scooter or a 125cc scooter depending on the distance you’re travelling, your individual circumstances and scooter availability.

We have a small stock of electric scooters at our Sheffield office and you may be given one of them. We may also soon introduce electric scooters, pedal bicycles and battery assisted bicycles and we will allocate them to people who are travelling a short distance.

We loan every customer a helmet, jacket, high-visibility vest, a lock and gloves. There is no charge for this equipment, which would cost over £250 if you bought it!

You can see images of the equipment you will receive on the Scooters & Equipment page.

Our standard loan period is 6 months. However, we can provide longer loans to people using the scooter to get to college or lengthy training courses. We encourage you to save for your own transport solution whilst you’re loaning a scooter.

However, we know that life doesn’t always go as planned and if you need a short extension we will consider it on a case-by-case basis and there would be an increase in lease fees.

You are responsible for the scooter whilst loaning it and therefore all negligent damages caused by yourself or anyone else.

We encourage all customers to keep their scooters in a safe location when it is not in use. We have our own garages and mechanics and will try to repair all scooters as cheaply as possible to minimise the cost.

In the event of any insurance claim you will be responsible for the £350 excess charge, irrespective of whether it was your fault or not.

We do occasionally have second-hand scooters for sale. We tend to sell them to customers who are approaching the end of their loan period.

Visit the W2W+ Scooters Purchase Scheme page to view the scooters we stock and get a feel for what might be available. Feel free to contact us on 01302 247920 to see if we have any scooters for sale. Alternatively, if you live in Sheffield, Rotherham or Barnsley, please call us on 0114 2859937

Unfortunately we are only funded to loan scooters to people living in South Yorkshire. If you live in Nottinghamshire or Derbyshire there is a Wheels2Work scheme, that may be able to help you. Their website address is www.wheelstowork.org.

If you live outside of these areas feel free to call us on 0114 2859937 or 01302 247920 as we may know of other Wheels2Work schemes, that could potentially help you.

transport-to-work-testimonials-img

Wheels2Work+ Scooter Purchase Scheme

Wheels2Work+ is our NEW scooter purchase scheme – available only to current SYW2W scheme participants. This scheme allows our current riders to buy their leased scooter...

transport-to-work-testimonials-img
transport-to-work-testimonials-img

Testimonials

We have helped over 750 people get to work, training or college over the past 3 years! 95% of them were highly satisfied or satisfied with the support received.

Getting a scooter was very important to me. There were just no buses that could have got me to work on time and having been out of work for over a year, I was desperate to accept the job."