South Yorkshire Wheels2Work Frequently Asked Questions
Click on the plus icon of each question to view the answer below. If you have additional questions that aren’t covered below, then please call us on 0114 285 9937, if you live in Sheffield, Doncaster, Barnsley or Rotherham.
We aim to contact you within 3 working days of receiving your Application. We will have some questions to run through when we contact you, and we may invite you to an interview so we can discuss your journey in detail. We aim to let you know whether you can loan a scooter within 2 days of calling or meeting you.
The quickest option is for you to complete the Online Application form and then call us when you’ve submitted it.
There is a deposit of £50 to all customers. It costs £80 a month to hire a scooter unless you are only using the scooter to get to training or college and have no income from work, in which case we offer a discounted monthly charge of £60.
If the scooter is damaged or stolen when you are loaning it and you are at fault, you will need to pay a minimum of £500 insurance excess fee; refer SYW2W Contract Terms and Conditions for details.
We will assess your journey and either loan you a 50cc scooter or a 125cc scooter depending on the distance you’re travelling, your individual circumstances and scooter availability.
We provide every rider a helmet, jacket, high-visibility vest, a lock and gloves. A returnable lock and chain will be provided with the scooter. Also a bespoke site visit of both your home address and / or college will be carried out and other security equipment maybe issued, to be returned, at this stage.
You can see images of the equipment you will receive on the ‘Scooters & Equipment’ page.
Our standard loan period is 6 months. However, we can provide longer loans to people using the scooter to get to college or lengthy training courses. We encourage you to save for your own transport solution whilst you’re loaning a scooter.
However, we know that life doesn’t always go as planned and if you need a short extension we will consider it on a case-by-case basis.
You are responsible for the scooter whilst loaning it and you will be held responsible for all negligent damages caused by you.
We encourage all customers to keep their scooters in a safe location when it is not in use. We will try to repair all scooters as cheaply as possible to minimise the cost.
In the event of any insurance claim where you are at fault, you will be responsible for the to £500 insurance excess fee; refer SYW2W Contract Terms and Conditions for details.
We do occasionally have second-hand scooters for sale. We tend to sell them to customers who are approaching the end of their loan period.